Question 1

Where do you ship?

Accepted Answer

We use Lulu.com for our printing and shipping, which allows us to ship almost everywhere. However, due to international restrictions, our partners cannot ship to certain countries.

Question 2

Where do you ship from?

Accepted Answer

We partner with Lulu.com for printing and shipping. They use a global network of facilities across the US, Europe, and Australia, so your book is produced and shipped from the location closest to you.

Question 3

Will I need to pay import taxes or duties?

Accepted Answer

Our printing partner, Lulu.com, handles all tax calculations at checkout. In countries where it applies, sales tax or VAT is automatically added to the final price, so there are no surprise fees. This includes the US, Canada, Australia, the UK, and all EU countries.

Question 4

Why do you need my billing address for a digital book?

Accepted Answer

Norwegian law requires us to calculate sales tax based on your location, even for digital products.

Question 5

How long will it take to get my digital book?

Accepted Answer

Digital books are usually ready within 1 business day after your photos are uploaded and approved.

Question 6

How long will it take to get my printed book?

Accepted Answer

From our side the process takes as long as digital. After that, our partner, Lulu.com, takes 3-5 business days for production once your order is approved. Shipping time is additional and depends on your chosen delivery option.

Question 7

What file formats do you accept?

Accepted Answer

We accept common image formats.

Question 8

Are there any limits on what photos I can upload?

Accepted Answer

Yes, as we use OpenAI for image processing, images must follow their content policy. This means for example:

Question 9

Will all details be kept?

Accepted Answer

Most main details like faces, pets, and objects are preserved. Some small details may be simplified by the AI, but every page is reviewed before delivery.

Question 10

Do you edit faces or details?

Accepted Answer

We do not retouch or photoshop. We only convert into coloring-friendly line art. Small details may be simplified, but the core likeness is preserved.

Question 11

Can I reorder the same book later?

Accepted Answer

Yes, usually. Projects are saved for a time but not indefinitely.

Question 12

How much do extra pages cost?

Accepted Answer

Your first 25 pages are included.

Question 13

What size is the printed book?

Accepted Answer

Our books are A5 size (about 5.8 × 8.3 inches).

Question 14

Can I order multiple copies?

Accepted Answer

Yes, you can add more copies of the same book at checkout at a reduced price.

Question 15

Can kids use these books?

Accepted Answer

Yes! The illustrations are simplified for coloring, so they work for kids and adults alike.

Question 16

Can I print the digital version multiple times?

Accepted Answer

Yes, once purchased the PDF is yours to print as many times as you like.

Question 17

Will markers bleed through the paper?

Accepted Answer

Colored pencils and light markers work fine. For heavy markers, place a spare sheet behind the page just in case.

Question 18

Is there a maximum number of pages I can order?

Accepted Answer

Yes, each book can have up to 100 pages.

Question 19

How do I contact support?

Accepted Answer

Email us at contact@colormymemories.co and we will reply within 24 hours.

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